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RETURNED GOODS
Please note we do not accept returns of unwanted confetti cannons as we cannot resell them.Â
All returned Goods are subject to a 20% Restocking Charge.
The delivery / shipping charges are not refundable.
Any returned unwanted items must return unopened seals in tact and undamaged.
FAULTY MERCHANDISE
We hope all of our customers are 100% happy with our products, however, should an item be faulty or unsatisfactory upon receipt please return it to us in its original, unused and unmodified condition, with the completed returns form, and we will promptly and courteously exchange it or refund you, in the same form as your original payment.
The address for any catalogue or online return is:
ATTN: SFX RETURNS
SpecialFX Australia
Warehouse 1 / 2-4
Irene Street, Preston
Victoria, Australia 3072
For your protection, please obtain the necessary insurance & proof of posting/return when you return items to us as we cannot be responsible for returns lost or damaged in transit.
The delivery / shipping charges are not refundable.
Return costs are not refundable unless the goods are faulty.Â
All non-sale returns must be made within 30 days.Â
Sale returns are accepted within 14 days of purchase.Â
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CANCELLATION OR CHANGE
It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact us on (03 9416 8755) or email us and if cancellation or change remains possible, they will assist you.
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Our customers mean the world to us, and we love hearing from you! More than welcome to email us to hello@kingconfetti.com.au or just send through a note using the contact form below. We are happy to answer questions or help you with anything you need.
Store Information
We'd love to hear from you - please use the form to send us your message, questions or ideas:
Address: 283 Plenty Road,
Preston, Victoria, 3072
Australia
Email: hello@kingconfetti.com.au
Phone: 03 9416 8755
Monday to Friday: 9am - 5pm
Warehouse by Appointment Only!
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